I bought my dream grill (Jenn-Air) at Lowe's for $1000 plus $100 for the rotisserie. This grill has been the biggest mistake and disappointment of any product I have ever purchased. The grates don’t last from one year to the next. The grill is either extremely hot or too cool to cook a steak. The burners and the covers above them rusted out while still in warranty and the replacement parts have done the same. The regulator has been replaced but the same low temperature problem happened again this week. The replacement burners were too short to reach the bracket and knob assembly. They are wired in place with stainless steel fishing leader. Getting to the burners was also a major issue. It is my understanding that there were three manufacturers of Jenn-Air grills when I purchased mine. Jenn-Air does not make grills. The major issue is that no one is responsible, not Lowe's , Jenn-Air or the manufacturers. I have a nice stainless steel piece of junk for only $1100. Think of how many Char Broils I could have bought for that.

Maurice

I have a 3 burner Jenn-Air Model 720-0163 that I purchased at Lowes 2 years ago.

I love this grill, it heats evenly and is easy to keep clean.

I needed the igniters that since a grill fire that was my own fault melted the wires and grounded out the ignition module. Nexgrill was a little difficult to get on the phone, but they were very helpful. After I order the module I realized the igniters were not listed in the manual. I went to Lowes and found out they have a complete listing of all parts for all models they currently sell and can actually get parts for all manufacturer models.

I ordered the igniters through Lowes and they came in in 3 days. If you need parts go to Lowes they can get them for you.

In an earlier post I had noticed that someone had discovered the new propane valves had a safety item built in to limit the flow of gas if it detected a surge. I had noticed my older grill didn't cook like it used to before retiring it. Just prior to starting my Jenn-Air I read this post and have been turning the valve on 'very' slow so as not to trigger the safety valve. Mine will go to 550 deg. with no problem. Hope this helps and happy grilling.
Projectman

Does anyone have the Lowe’s item number for the Jenn-Air JA 38 gas grill?

The Lowe's item number for the Jenn-air 38in is 271579

I just purchased a four burner model at Lowes. The $649 price seemed to good to pass up. So far (after one week) it works great. It heats up fast and is easy to operate. I have heard some issues about hot and cold spots but can't say I've detected that problem so far.

Built an island and installed this grill about 3 years ago. Great cooker! On the house gas line ... having trouble with the knobs not igniting the burners. The sparks are not strong enough. How do you clean them?

Just contacted customer service at 800-913-8999.

They were very helpful and i ordered a cover for my 750-0142 as well for $29.