This is my folllow up from my complaint from 7/2/07:

So I wrote a complaint letter to Chase to the address that is listed on your statement for correspondence. They responded stating that they charged the $39 late fee and $58 finance charges "correctly" and gave me suggestions on setting up automatic payments, etc. but they refused to issue me a credit.

Of course I wasn't going to settle for this because I was SO furious. So I went online and found the address to the Executive VP of customer service. Her name is Deb Walden and her address is:

Deb Walden
Executive Vice President, Customer Service
Office of the President
JPMorgan Chase
2500 Westfield Drive
Elgin, Il 60123

I wrote her a letter and exactly 2 weeks later, one of her assistants called me and told me that a credit was issued. However, I never received an apology from him about my situation, he just said that $97 was credited back to my account and he seemed to be rushing me off the phone but that's ok, as long as this was resolved! I'm still closing my account because of the AWFUL experience that I had to go through with Chase!

Chase keeps sending me checks made out to me that I am supposed to cash. I have told them repeatedly to stop doing so. On the letter on the left hand side of the page Deb Walden signs her name, yet she leaves no phone number or email address, and I would have to pay money to mail her a letter telling her to stop. I have repeatedly contacted Chase and told them to cancel my card and stop sending me checks as someone else stole these types of checks out of my mailbox previously and cashed them. NO matter how many times I tell them to stop, they don't. Deb Walden is a fool. She has made many enemies from doing this sort of thing and ignoring people's pleas to stop sending unsolicited checks and credit cards. Hey Debbie, when you sign your name on your letter, why don't you put your emaail or phone number. Do you hate getting unsolicited calls?? Well, so do I!

Are you being beseiged with Chase credit card offers, do they REFUSE to take you OFF their lists and STOP MAILING THEM? Well here is Deborah Walden's email address:

deborah.walden@chase.com

She is actually in Delaware, not Elgin IL. She also has a LinkedIn profile.