I like to shop on- line and I often consult web sites before I visit an actual brick and mortar store. Most every large retail business has an on- line store and while the majority of them offer only a fraction of the merchandise that can be found in a ...
Pros: Convenient, great service Cons: Does carry all in store items
If it is possible to be utterly crazy about a store, then I must confess that Home Depot is one of my favorite places to shop. Unfortunately, the nearest store is currently more than 130 miles from our home.
I never know what to buy my father-in-law for holidays and birthdays. While my mother-in-law has her favorite collectibles and is always happy with flowers, my father in law is a tougher nut to crack. My husband generally leaves gift giving up to me so ...
Let me make this clear, I live in the boondocks. We have a Wal-Mart in town, and that’s basically it for the big national chains. We have two large regional-chain supermarkets as well, but other than that, it’s a small town with lots of small stores. ...
A few months ago, I finally lost all patience with my tiny washing machine, and informed my husband that I was done saving every penny I could for a new one; we were going to bite the bullet and get a new, super-capacity front loader to deal with the ...
When I think of Home Depot, I think of the place that carries almost any kind of tool one might need. So when it came time to purchase a leaf blower/vac, and after reviewing models on Consumer Reports, I did a search for the brand of blower I was ...
I ordered a glass wind chime only available at Home Depot online. Ordering was easy enough and communication up through shipping was good, however, it went downhill from there. Some moron in the shipping department shipped this GLASS item directly in ...
I am a frequent visitor to the Home Depot on line store. I have visited the site a few times since last year, making multiple purchases along the way. When looking for a store to shop at on line I want some thing that is secure to shop from, ships fast, ...
I just had THE WORST online buying experience trying to order products from HomeDepot.com. I am sharing my story so that you can avoid the hassles I experienced. I have made orders from Home Depot.com in the past and not had any problems. I am also ...
They don't build houses, but they do help you build your home! That is Home Depot for you. If you are a novice with home improvements and are looking for help, then here is a store that can help you in every possible way. At the Home Depot website you ...
Home depots online store has pretty much everything. Their layout of the site is great and easy to follow. I have no complaints there at all. However, I ordered for the first time in their online store about 3 months or so ago. I Purchased a Turn ...
Where do I begin. I ordered a BBQ online on March 6. It was supposed to be shipped in 5-7 days. I never got a confirmation email and my card had never been charged so 2 weeks later I called the 800 # and canceled my order, or so I thought. He told me ...
ordered once said wouldn't except my credit card, called on phone gave card - e-mail said wouldn't except my card, changed to another card - e-mail said item wasn't available, received e-mail said item has been shipped - bottom line - have to be persistent Read more
On-line ordering went smoothly. Slow acknowledgement of order and longer than expected delay in shipping notice. Supposed "order tracking" was useless both on-line and with telephone call to the so-called "Customer Service". Delivery will require my presence to accept but I am unable to find out the status of shipping or its arrival so that I can make arrangements to be there. If they're going to advertise and promote the customer's ability to track their order, they should be required to deliver on that promise. With the efficient and timely order tracking available today from other vendors, this type of "service" is unacceptable. I would even have been willing to pay extra for shipment if I could have been assured that the process would work efficiently. Given my good prior experiences with on-line ordering from Home Dopot, I was both surprised and disappointed with the entirety of this transaction. I hope Home Depot takes steps to correct this gross deficiency in their otherwise worthwhile products and services. Read more
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Jul 19 '07
the customer needs to be able to track their order Read more
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Jul 19 '07
Ordering was easy, and my fan was delivered quicker than expected. It is up and there seem to be no problems. Read more
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Jul 19 '07
As of today I still have not received my merchandise (patio umbrella). I have not received any emails indicating that this item is on backorder. In my opinion I feel this service is unacceptable. If I don't receive the merchandise sometime this week I'm going to ask for my money back. vr, Joyce Mitchem Read more
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Sep 14 '06
Home Depot was great!! However, Averitt Express (shipping company) was not... They lack a lot where communication with customers and scheduling delivery time is concerned. They were very disappointing. Read more
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May 03 '06
I bought on-line. It was very easy to order and I received my saw within three days. Just in time to cut up a tree that weekend!!
Thanks... Read more
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Sep 16 '06
interaction with home depot personnel over the phone was excellent. however, delivery personnel abrupt and unprofessional. the installer - was abrupt when responding to my concern about the dishwasher appearing to look like a cleansteel rather than stainless steel (we ordered stainless steel) stating it was stainless steel rather than taking a minute to look at the appliance and respond to my concern. (he was also on his cell phone the entire time-which sounded like personal calls to me. the second delivery employee "told" me to tip the original dishwasher ( the one that was replaced) onto his dolly. (with no expression on his face - as if i was supposed to help) - definitely not your typical home depot employee!
spoke with approximately seven (7)G.E./home depot customer service center employees before a phone number was given to me to set up an appt. for someone to come out to my home to look at the dishwasher door - which looked like clean steel and did not have the charateristics of stainles steel. I was given an appt for friday, sept 16th - between 8am-12noon. around 11am on the appt day, i hadn't heard from the service tech - so i called the service center again and spoke with nathan who told me the appt had been reschedule to tuesday, sept. 19th between 8am-12noon because a part had been ordered for the dischwasher. again, i was taken back by the fact that i had not been contacted by anyone to reschedule the appt. i have an answering machine and i am home during the day unless there is a doctor's appt, etc. i feel it necessary to report this to home depot to make it known that although the purchasing experience was delightful with all questions answered by your online telephone service center. --- the deilvery and customer service after purchase has been less than acceptable and a disappointment! i hope the problem with the dishwasher is resolved as soon as possible - so that i may put this not so pleasant experience by me. Read more
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May 02 '06
No problems at all. Easy to order and easy to follow. Product was as advertised. Read more
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May 15 '06
Product did arrive in good condition, however the package was EXTREMELY damaged. We were concerned about the product, but the manufacturer had done a good job of packing it. Shipping company had apparently handled it roughly. Read more
Website was easy to use-was able to find exactly what I needed in little time, check out process was pretty effortless. Read more
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May 30 '06
Very good. Quick ship...good packaging to protect product. Thank you! Read more
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Apr 30 '06
WE have not received our funiture and it has been 4 weeks. We have only received the cushions, however our creidt card was charged in full for all purchases. I had to call Home Depot Online to track the funiture. It was only then that I was told it was waiting to be shipped. No calls or online tracking makes it very frustrating. We are very disappointed with the online service and in the future would not use it. Read more
Arden Indoor/Outdoor Table Aluminum base and stainless square table top that tilts for easy storage; wrap around edge. 1 piece per box. Suitable for commercial use.
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